Tag Archive for Kia Motors

Kia Motors America, A Bridging Culture Worldwide Case Study Success Story— A 2013 Revisit

June 17, 2013 general Comments Off on Kia Motors America, A Bridging Culture Worldwide Case Study Success Story— A 2013 Revisit

By Don Southerton

As a disclaimer, the viewpoints of this report are solely the opinions of Don Southerton and Bridging Culture Worldwide.

Kia Motors

Kia Motors America

I support a number of Korea-based global organizations. Many are in the automotive sector. This is because the top Korean auto maker (Hyundai and Kia Motors) has a huge overseas operations and the auto sector requires extensive infrastructure and staffing to support their network, including parts, sales, marketing, logistics, manufacturing, finance, R&D, design, legal, and compliance with a myriad of local, state and federal regulations.

Moreover, tier 1 vendors and suppliers now support the carmakers. This creates the need for these third party partners to better understand the mindset and corporate culture of Korea-based firms, such as Hyundai and Kia Motors.

First reported in 2010 and updated again the following year, I prepared a case study sharing how Kia Motors America, a subsidiary of the Hyundai Motor Group, highly proactively provided their team with support. This included Korean culture training for new employees and ongoing Korean cross-cultural workshops for the team.

For over 7 years and in cooperation with KMA’s Human Resource Organizational Development team Bridging Culture Worldwide has offered multiple week sessions of Korea 101 and 201 cross-cultural training. Program lengths vary to accommodate schedules but usually the first 6 weeks focus on history, Kia heritage, and popular culture. A second six weeks program looks at the modern Korean workplace and its norms, practices, and expectations.

In May 2013, we extended the training outside the corporate offices in California to a well-received web-based program offered to Kia Motors’ ever-growing US nationwide team.

Kia has also provides ongoing support and coaching to key management and leadership. This includes Korea culture coaching to new non-Korean executives. Here we share Korea’s heritage, Kia history and corporate culture, workplace expectations, and etiquette, while providing answers to questions that surface day-to-day. We also prepare executives for their first visit to Korea and the norms/ expectations for meeting with senior Korean leadership and high-level meetings at Kia Motors HQ, R&D Center, etc.

Over the years we have supported KMA marketing teams, public relations, service, product planning, HR, legal and strategic developments teams. Our support has been diverse from working with Kia technicians competing in Kia Motors Company’s Global Automotive Technical Skills Competition in Seoul to sharing insights into the Korean workplace with university students working as interns at KMA each summer.

In closing the key to the success of Kia Motors America’s Korean cross cultural training has been the strong endorsement of the firms’ CEOs, senior American and Korean management, and the HR and OD team. As an organization they realize that their teams need support. In turn, we craft programs targeting their needs and flexible enough to meet demanding and ever-changing work schedules. Expecting employees to “ get it” without training and coaching rarely works. We are proud to work with Kia Motors and their team.

If you have questions on implementing a program to support your team, please feel to contact us at dsoutherton@bridgingculture.com or call 1-310-866-3777

Copyright 2013 BCW

Korea Facing–tbs eFM 1013 Main Street Interview

March 4, 2013 Education Comments Off on Korea Facing–tbs eFM 1013 Main Street Interview

By Don Southerton, Editor
My recent tbs eFM 1013 Main Street interview. eFm is Seoul Korea’s top English language radio station. The interview centered on my new Korea Facing book and insights into global business.

Here’s the link to download.
http://www.mediafire.com/file/147rfbdiivr7mr3/efm_Interview.mp3

Korea Facing book

 

Questions? Want a complimentary copy of the book? Just email dsoutherton@bridgingculture.com

WSJ: Southerton Advises Non-Koreans in Overseas Korean Offices

January 15, 2013 general Comments Off on WSJ: Southerton Advises Non-Koreans in Overseas Korean Offices

By Don Southerton, Editor

The Wall Street Journal Korea Real Time blog and journalist Evan Ramstad did a wonderful job sharing insights into our newly released book Korea Facing: Secrets for Success with Korean Global Business. For the full article and interview, go to:
http://blogs.wsj.com/korearealtime/2013/01/14/southerton-advises-non-koreans-in-overseas-korean-offices/

Southerton Advises Non-Koreans in Overseas Korean Offices

January 14, 2013, 6:50 PM KST

By Evan Ramstad

As we’ve noted in the past, the canon of English-language books that explain South Korea’s contemporary life and culture for people doing business here is quite small.

But there’s a niche that’s even smaller: advice books for non-Koreans who work for Korean companies in other countries.

Don Southerton, a U.S. business consultant, has written several publications centering on the Korean auto industry, new urbanism, entrepreneurialism, and early U.S.-Korean business ventures. His firm, Bridging Culture Worldwide, provides strategy, consulting and training to businesses that are working in South Korea.

Just a few weeks ago, he published his latest, an e-book and paperback called “Korea Facing: Secrets for Success in Korean Global Business.” With it, he has flipped the tables to look at the challenges that non-Koreans face working in the overseas offices and subsidiaries of Korean firms. The book is available in e-book form for Amazon’s Kindle, Barnes & Noble’s Nook and Apple’s iPad devices.

For the full Korea Real Time article and interview, go to:
http://blogs.wsj.com/korearealtime/2013/01/14/southerton-advises-non-koreans-in-overseas-korean-offices/

 

Korean Holiday Greeting

December 17, 2012 Education Comments Off on Korean Holiday Greeting

By Don Southerton, Editor

Christmas has become a popular holiday in South Korea.

Nevertheless, Christmas is seen as a distinctly Christian holiday.

That said, as the holidays approach, western teams may wish to

greet Korean colleagues with:

Sae hae bok man i ba deu say yo! (Seasons Greetings)

Hint: Break the greeting into: sae hae bok-mahne-bah deu say yo

Sae hae bok man i ba deu say yo! works well both in person, in a

card, or an email. In fact, it is a common seasonal greeting into

the New Year.

 

“The first Christmas in Korea.”

A number of years ago while researching early Westerners in Korea,

I came upon an account of the first “official” Christmas tree in

Korea. I thought I’d share the story…

 

Since the mid 1880s, Anglo merchants, diplomats, and missionaries

who lived and worked in Korea celebrated their respective national

and religious holidays. Most often these were small affairs as

there were few foreigners dwelling in Korea-most Anglos were

concentrated in the port towns and Seoul. Naturally some Koreans

were curious of these strange western ceremonies and started asking

questions, especially about Christmas.

 

The Korean royal family was no exception. In December 1893, King

Kojong and his wife Queen Min became very curious about the holiday

and started to inquire about its significance. In fact, Queen Min

summoned her closest western friend and personal physician,

missionary Lillias Underwood to explain about Christmas. That year

on Christmas day, Queen Min sent the Underwood family gifts of

expensive cloth and silk screens.

 

Encouraged by the queen’s gesture and aware of the royal family’s

curiosity, Lillias asked to set up a Christmas tree in the

palace-even though it was several days after Christmas.

 

Accounts tell of Lillias putting a great deal of effort into

trimming the tree. When finished Lillias was somewhat disappointed

with the results, as “their majesties were too impatient to wait

till dark to view it.” With no heavy drapes to block the lights

from the windows, the full effect of the Christmas tree was “quite

spoiled.” Lillias cited “the poor little candles flickered in a

sickly way in the glaring daylight.” Nevertheless in spite of her

concerns, Lillias did introduce the holiday tradition to the Korean

court.

 

On behalf of myself and Bridging Culture Worldwide have a happy

holiday season!

Sae hae bok man i ba deu say yo!

Questions? Feel free to contact  dsoutherton@bridgingculture.com

1-310-866-3777

Don

 

 

Korea Facing: Year end

December 11, 2012 general Comments Off on Korea Facing: Year end

Don Southerton, Editor

With the year end, Korean Groups have begun their annual end of

year reporting and restructuring. As in the past, Samsung Group has

already announced high level promotions across their organization,

we’ll see what happens at Hyundai Motor Group and the other Groups.

I monitor and track this daily. 

 

In the days leading up to Holidays, team level promotions will

begin to be announced. The norm has been for the re-assignments and

promotions to take affect January 2.

 

I’d expect some change both at senior Korean global leadership level and

across the Korean overseas teams. Those receiving promotions should

be congratulated–promotions bring considerable status along with a

boost in wages.

 

Meanwhile, the Korean presidential election is week away. How will a new

president view the Korean chaebols is a topic of discussion–the

previous administration was pro-business.

 

Finally, 1st draft edits and revisions on the Korea Facing book are

completed. I expect 1-2 more draft revisions before the book goes

“to press”–actually since it’s an eBook, I’ll upload. Plans call

for the book to be available in iBook, Kindle, and Google Book 

formats. Look for a Holiday release date.

 

As always, if you have questions and comments, please feel free to

contact me. Likewise, I’m open to new opportunities, so keep

me in mind.

Korea Facing: The Book

December 4, 2012 general Comments Off on Korea Facing: The Book

Korea Facing: Secrets for Success in Korean Global Business
By Donald G. Southerton
Publication Date: Late December 2012

Over the years, book projects like Korea Facing along with the required research have played an important and synergic role in Bridging Culture Worldwide coaching, consultancy, and training programs. This includes sharing topics such as working with Korean expats, managing business partnership expectations, and understanding the Korean decision making and thought process.

About the new book   This book differs from most books on Korean business. Frankly, the target audience is not those working or looking to be employed in South Korea, although they will benefit from its content.

The focus is instead on the ever-growing number of people employed by Korean-based companies outside of South Korea. This book will provide you with a strategy and skills to succeed.

Likewise, if your firm provides services or products to a South Korean overseas subsidiary this book will be beneficial and offer tactics to strengthen and maintain the relationship.

Finally, if your company has significant business in Korea, but leadership and headquarters are located in the West, we offer key management with suggestions on how best to deal with pressing issues and challenges that surface.

About the author   When Fortune 500 companies, top Korean Groups, leading international law firms, the media, and elite consultancies like Bain and Monitor look for Korean-facing branding, business strategy, coaching, market-entry, and advice-they turn to Don Southerton.

With over 35 years experience, Don Southerton is the definitive authority on Korean-facing global business and branding–from automotive, golf, and QSR/food sectors to New Urbanism and Green technology. When questions surface in development, launch, or fulfillment, we provide sound research, solutions, and comprehensive strategies.

Building on a life-long interest in Korea and the rich culture of the country, Southerton has authored numerous publications with topics centering on culture, new urbanism, entrepreneurialism, and early U.S.-Korean business ventures.

Southerton extensively writes and comments on modern Korean business culture and its impact on global organizations.

NEW: Korean Expatriate Global Business eLearning Series

November 26, 2012 general Comments Off on NEW: Korean Expatriate Global Business eLearning Series

Supporting Korean overseas teams (ju jae won) and their Korean executives is a must for all Korea-based organizations. The assumption that expatriates can bridge cultural gaps through practical on–the–job experience might work with those few highly intuitive individuals with the exceptional ability to assimilate cultures. However, what stands out in numerous studies is the need for training. In particular the need for a training program that can successfully provide insights into new business cultures and values, while fostering sensitivity and teamwork among all members of the company.

An effective eLearning program for Korean expatriates can help bridge gaps while supplying needed skills and knowledge.

Based on years of working with western and Korean expat teams, we have developed an eLearning program to address issues that commonly occur in the American and global workplace.

The benefits of the eLearning program include:

1.  The training is designed to be self-pacing with the ability to go back for a second time to review a specific section. This will result in better comprehension and higher retention of course content.

2. Flexibility–Unlike instructor-led training the course is highly accessible. This allows the participant to fit the training into their schedule.

3. Finally, this eLearning offers an opportunity to grow. The course content will add to the participant’s understanding of the differences in global business, improve communication with local teams, and make them more effective in fulfilling the assignment.

 

Outcomes

Although there is bound to be some friction between expatriate and host country cultural values, a successful cross-cultural and localization training program accomplishes:

1. Awareness and appreciation of both the home and host country with the ability to gain an insight into one’s own personal traits, strengths, weaknesses, attitudes, and interests.

2. Realization of similarities and shared values, along with an awareness of and respect for cultural differences.

3. The ability to adapt to new cultures, ideas, and challenges on the job and in the home, while adjusting quickly to new conditions and workplace practices.

Next Steps

Further details on the Korean Expatiate Global Business eLearning Series is available upon request. This includes a Table of Content, course outlines, and fee rates.

Call +1-310-866-3777 or email Dsoutherton@bridgingculture.com

 

Korea Facing: A Recap

November 15, 2012 general Comments Off on Korea Facing: A Recap

by Don Southerton, Editor

After posting weekly Korea Facing updates over the past few months, I thought a short resource recap was timely. In part, with many readers demanding schedules and oceans of daily emails, some topics of interest may have come and gone unread. We have also added a substantial number of new readers since Korea Facing’s launch.

Here are the topics and direct links to each of the articles.

Korea corporate hierarchy

Workplace generation issues

Countermeasures (dealing with challenges)

Goals

Approval process

Not taking “No” as an answer

Western teams

As always, your comments, questions, and feedback is appreciated.

Korea Facing: Why Hire Westerners?

November 5, 2012 general Comments Off on Korea Facing: Why Hire Westerners?

By Don Southerton, Editor

Why hire local western teams? One challenge for Korean
multi-national Groups has been launching overseas operations and
staffing the local branch or subsidiary. As noted in previous
updates, Korean overseas subsidiaries have Korean management
assigned to the host country. The general term for these
representative employees is ju jae won. The Korean model has a
rotation cycle where teams and executives are assigned to overseas
divisions for 3-5 years. They then return to Korea for reassignment
with a replacement expected to take over-often with little
preparation. Skills and experience vary.

Several years ago, in a group session I hosted for Korean and
western senior managers the discussion turned to the
“role” of the westerner teams in project development. The
local western teams felt very under-utilized and wanted to
contribute more. This, of course, led to considerable frustration,
because the westerners previous employers had utilized their
experience and expertise.

Pondering for a moment during the discussion a senior Korean
pointed out that local input was respected, but perhaps feedback
needed to be better communicated. The Korean manager went on to
explain that his team knew how to do things “Korean
style”…., but what was needed were other ways of approaching
problems. Even if those ideas were not adopted, senior management
reviewed those options and took them into consideration. In fact,
Korean leadership had high trust in the local teams and their
judgement…They hired local teams to provide much needed expertise
and know-how.

Listening attentively, one of the western managers, grinned and as
I recall, thanked his Korean co-worker for sharing and promised
he’d convey the message to his team. He also wished he’d
known this 2 years earlier, since it would have reduced lots of
stress in his department.

On a similar topic…
I have noted that unlike in Korea where there is considerable
internal promotion, Korean overseas operations often do not fill
new positions from within the local organizations. Again it’s
not under-valuing local talent, but the belief that hiring New
people will bring New ideas.

BTW The same is true for vendors and service providers-at times new
partnerships are sought to replace a long standing provider. The
thought behind finding a new firm is that it can bring new
resources, ideas, and innovative solutions.

My note to Korean teams and management
Take time to provide your local western teams and management with
feedback-good or bad-when they contribute time and effort on a
project. Sharing details on how their work impacted a project will
go far in improving relations and morale, which leads to higher
productivity.

Questions? Comments?
Feedback (yes, I appreciate feedback, too).

Korea Facing: Approvals

October 24, 2012 general Comments Off on Korea Facing: Approvals

By Don Southerton, Editor

In this week’s Korea Facing update we look at approvals, and the challenges. BTW why not subscribe to Korea Facing.
http://forms.aweber.com/form/88/1499178088.htm

In the Korea Facing article on Decision Making, we pointed out that in most cases leadership made key decisions and teams implemented. Getting these approvals in itself can be a challenge, time consuming, and should take into account such subtleties as senior management’s mood.

At times, teams can wait days for an approval. This can be because senior Korean management is out of the office and traveling. But, it can also be that Korean teams try to be sensitive to their boss’ mood, well-being, and workload, along with an awareness of pressing issues impacting the company and their division.

In other words, if senior management is dealing with a major challenge, or looks stressed, team leaders may delay requesting a meeting that day. In contrast, if their senior management looks to be in a good mood, timing might be better to get an approval. Again timing is everything and good timing–being sensitive–is the sign of a savvy team leader.

An Example
In once instance when I was in Korea I witnessed teams (there was a line) waiting all day to meet with an overseas business Vice President to get approvals for a wide range of projects. One specifically involving a merger of services in the world’s largest and most competitive car market. The delay: the VP was on the phone with his back turned to the door making arrangements for his daughter’s wedding…a personal matter, but one which the teams and subordinates would not infringe.

Take away…
In a word, be patient when waiting for an approval. Recognize that to be effective Korean teams often need to wait and time their meetings with seniors for an approval. Be sensitive and do not unduly press Korean teams. If the issue is time sensitive, (which many usually are), communicate this, and seek clarity on the status. In many cases, pro-actively sharing with your clients, suppliers, and service providers the Korea facing approval process can greatly reduces stress on your side.

Questions? Comments? Challenges? Let me know by email.

Just email dsoutherton@bridgingculture.com

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