{"id":1700,"date":"2019-11-10T14:30:29","date_gmt":"2019-11-10T21:30:29","guid":{"rendered":"https:\/\/www.songdoibdcitytalk.com\/blog\/?p=1700"},"modified":"2019-12-20T10:57:35","modified_gmt":"2019-12-20T17:57:35","slug":"open-communications-korea-facing-2019","status":"publish","type":"post","link":"https:\/\/www.songdoibdcitytalk.com\/blog\/open-communications-korea-facing-2019\/","title":{"rendered":"Open Communications Korea Facing 2019"},"content":{"rendered":"\n

Open Communications…<\/p>\n\n\n\n

Checking emails at 2:30 AM. <\/em><\/p>\n\n\n\n

Trying to not doze off and miss a late evening phone or Facebook Message call.<\/em><\/p>\n\n\n\n

Responding early morning to a previous evening\u2019s urgent Text.<\/em><\/p>\n\n\n\n

This week we look at some of the new challenges as we\u2019re finding more open and direct communications between Korean HQ and local teams. This is more and more commonly surfacing for teams.<\/em> <\/p>\n\n\n\n

Waking up to a rather lengthy request for revisions on a multi-page document that the Korean team needs to finalize as is due that day in Korea. <\/em><\/p>\n\n\n\n

\"Open
Don Southerton<\/figcaption><\/figure><\/div>\n\n\n\n

By its very nature, Korean facing business<\/a> is the interaction of worldwide teams operating in different zones\u2014with Korea and North America\u2014their working days beginning as our ends and visa versa.<\/p>\n\n\n\n

Beyond the different cultures globally working together on a daily basis, which I speak of often, we have seen the advancements in telecommunications as well as more open communications between working-level teams in the West and Korea. <\/p>\n\n\n\n

(BTW I can recall a time when an international call between the US and Korea was not only costly but few Korean office landlines even had international access.) <\/p>\n\n\n\n

That said, it\u2019s now common for Staff in Korea to now pick up their mobile phone and reach out via an app for a one on one with a western team member. This contrasts with the old model where all communication between HQ and local subsidiaries went through and was screened by the local expatriate team. <\/p>\n\n\n\n

The new model is not without its challenges. <\/p>\n\n\n\n

For one, email requests often need clarification and even a message received in the AM in the West with hopes that by the end of day (morning in Korea) there will be substantial progress\u2014without some clarity\u2014little may have been accomplished. <\/p>\n\n\n\n

More so, even if a request is made\u2014local teams are often stretched thin\u2014and any new workload can be seen as overwhelming.<\/p>\n\n\n\n

Also common are End of Day requests\u2014again sent at the beginning of the day in Korea\u2014but received as the day is wrapping up in the West. In contrast for an expat team their \u201csecond day\u201d often begins around 4-5 PM as the Korean HQ is back on-line and their work often running late into the evening\u2014but for western employees working late is most often not an option. <\/p>\n\n\n\n

I do have a number of work-arounds\u2014most the result of nearly 20 years working directly with teams and leadership in Korea. <\/p>\n\n\n\n

Here I share two among my long list many proven cross-culture approaches and solutions.<\/p>\n\n\n\n

Hint 1<\/p>\n\n\n\n

In the case of a last-minute request or a request that may require more clarity and\/or substantial research\u2026.<\/p>\n\n\n\n

As I learned from a senior Korean executive, in many cases Korea often requests local input so teams and leadership can finalize an important decision. They are aware of time restraints and that a comprehensive response could take days. Noting that they are looking for some input, even input limited in scope, that may help sway their decision\u2014pro or con. <\/p>\n\n\n\n

Hint 2 <\/p>\n\n\n\n

In the case of a request and not wishing to seem uncooperative\u2014but unable to respond as requested due to commitments and workload\u2026.<\/p>\n\n\n\n

Given my experience in dealing with urgent HQ request as noted in Hint 1, I suggest sharing with the Korean team that you\u2019d be happy to assist but you\u2019ll need additional time due to current deadlines, end of day, etc. <\/p>\n\n\n\n

As a caveat, I always ask for their timeline and then share some options on when you may be able to assist. I have found what is assumed to be an urgent request often does have flexibility. <\/p>\n\n\n\n

In closing, I feel the move to more open and direct communications between HQ and the local team is quite positive. It is not without its challenges as we learn to adapt, build relationships and work within the restraints in time difference, life balance and work hours. <\/p>\n\n\n\n

I look forward to your thoughts and comments. Again, if needed I can share more regarding proven cross-culture approaches and solutions.<\/p>\n\n\n\n

Don Southerton https:\/\/www.bridgingculture.com<\/a> <\/p>\n","protected":false},"excerpt":{"rendered":"

Open Communications… Checking emails at 2:30 AM. Trying to not doze off and miss a late evening phone or Facebook Message call. 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